Effective date: 21 April 2026 | Last updated: 21 April 2026

Privacy Policy

This Privacy Policy explains how Simplicity Upload LTD collects, uses, stores, and protects personal data when you use our website and services.

1. Who we are

Simplicity Upload LTD is the controller of your personal data for the purposes of applicable data protection law.

Business name: Simplicity Upload LTD
Company number: 16299799
Registered address: Apartment 316, 21–33 Worple Road, London, England, SW19 4BJ
Contact email: support@simplicity-upload.co.uk
Support phone: 07450 988884

2. What personal data we collect

Depending on how you use our website and services, we may collect:

identity data, such as your name;
account data, such as your email address and login credentials;
profile or business data you provide through your account;
VAT-related submission data and associated company information;
technical data, including IP address, browser type, device information, timezone, session information, and related security/fraud-prevention data;
payment-related information required to process purchases, although full card details are processed by our payment provider and not stored by us;
communications you send to us for support or account queries.

3. How we collect your data

We collect data:

directly from you when you create an account, contact us, upload information, make a purchase, or use our services;
automatically through essential cookies, sessions, and security-related technical processes;
from payment providers and service providers where needed to confirm payments or operate the service;
from HMRC-related workflows where necessary to provide the service you request.

4. How we use your data

We use personal data to:

create and manage your account;
provide the VAT submission and related services;
process payments and purchases;
generate receipts, invoices, and service records;
maintain security, prevent fraud, and protect the integrity of the service;
communicate with you about your account or transactions;
comply with legal, regulatory, and tax obligations;
improve, maintain, and support the operation of the website and service.

5. Lawful bases for processing

We rely on one or more of the following lawful bases:

Contract — where processing is necessary to provide the services you request;
Legal obligation — where we must process data to comply with applicable laws or regulatory obligations;
Legitimate interests — where processing is necessary for website security, fraud prevention, service administration, record-keeping, and business operations, provided those interests are not overridden by your rights;
Consent — where consent is required by law, although this is not generally relied on for essential service operation.

6. Sharing your data

We may share personal data with:

HMRC, where required for VAT submission services you instruct us to perform;
payment providers such as Stripe, to process transactions securely;
hosting, infrastructure, and technical service providers that support the website and service;
professional advisers, such as legal, compliance, or accounting advisers where necessary;
regulators, law enforcement, courts, or public authorities where required by law or to protect our legal rights.

We do not sell your personal data.

7. Payment processing

Payments are processed by third-party payment providers. We do not store full card details on our systems.

Your payment provider may process your information in accordance with its own privacy notice and legal obligations. Stripe’s security overview: stripe.com/docs/security.

8. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of data, but may include:

Account data — for as long as your account remains active and for a reasonable period afterwards;
Transaction and invoice/receipt records — for as long as required for accounting, tax, audit, and legal purposes;
Support communications — for as long as reasonably necessary to manage support history and protect our legal interests;
Security and technical logs — for as long as reasonably necessary for fraud prevention, service protection, and troubleshooting.

Where data is no longer required, we will delete it or anonymise it where appropriate.

9. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we take steps intended to ensure that personal data receives an appropriate level of protection in accordance with applicable data protection law.

10. Your rights

Depending on applicable law, you may have rights to: request access to your personal data; request correction of inaccurate data; request deletion of data in certain circumstances; request restriction of processing; object to certain processing; request transfer of your data where applicable; withdraw consent where processing is based on consent.

To exercise your rights, contact us at support@simplicity-upload.co.uk.

11. Complaints

If you have concerns about how we use your personal data, please contact us first.

You may also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

12. Security

We use technical and organisational measures intended to help protect personal data against unauthorised access, loss, misuse, or alteration. However, no internet-based service can be guaranteed to be completely secure.

13. Cookies and related technologies

We use essential cookies and related technologies to operate the website, maintain secure sessions, protect forms, support authentication, and process payments.

For more information, please see our Cookie Policy.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

15. Contact

For questions about this Privacy Policy or how we handle personal data, contact:
Simplicity Upload LTD
Apartment 316, 21–33 Worple Road, London, England, SW19 4BJ
support@simplicity-upload.co.uk
07450 988884